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Wales stands with Ukraine ENGLISH

New schemes to help refugees and people from Ukraine integrate into Wales

Cynlluniau newydd i helpu ffoaduriaid a phobl o Wcráin i integreiddio yng Nghymru

A new Welcome Ticket will provide refugees and people from Ukraine with free bus travel and they will also receive free entry to Cadw sites across Wales.

The two schemes, which are announced today, underline Wales’ commitment to be a Nation of Sanctuary to people fleeing conflict and abuse around the world.

The Welcome Ticket, which will be available to refugees and people arriving from Ukraine, will cover the majority of bus services running in Wales and builds on the free six-month rail travel pilot, which was announced a few weeks ago.

It provides all eligible people free, unlimited travel on local bus services, including those operating into England where the journey starts or finishes in Wales. The Welcome Ticket scheme will run for six months ending on 30 September 2022

Deputy Minister for Climate Change Lee Waters said:

“This free bus scheme – called Welcome Ticket – will be available to all refugees who are already here or are arriving in Wales and will allow unlimited free travel on the majority of local bus services across Wales and those operating to England, if they start or finish in Wales.

“This is a major step forward in ensuring refugees and people from Ukraine can travel freely across Wales – it will help them to integrate into Wales and make a positive contribution to our nation.

“I want to pay tribute to all those bus companies across Wales for taking part in this scheme – it demonstrates their commitment to making Wales a real nation of sanctuary.”

The Welcome Ticket is a voluntary scheme in which bus companies across Wales can choose to take part in. People will need to show evidence of their eligibility for the scheme, which maybe their passport, visa or biometric residence permit when boarding. They will then be given a Welcome Ticket by the bus driver.

Cadw have also announced their scheme to offer free individual or family entry to all Cadw sites for refugees and those seeking sanctuary in Wales. Visitors to Cadw sites who are refugees, asylum seekers or people from Ukraine will need to show appropriate documentation from the Home Office.

Deputy Minister for Arts and Sport Dawn Bowden said:

“I’m delighted to see Cadw playing its part in showing what being a Nation of Sanctuary means.

“This offer will be in place until 25 October, ensuring all those who come to Wales seeking sanctuary will have the opportunity to view and visit Welsh cultural and heritage sites across the country free of charge.”

Minister for Social Justice Jane Hutt said:

“We’ve made great strides in delivering on our promise to be a Nation of Sanctuary in Wales. These announcements show this commitment in action.

“Being a Nation of Sanctuary means welcoming people to Wales and providing them with help and support to settle into their lives in Wales. We’re very proud we can extend these fantastic schemes to people from Ukraine.”

“We firmly believe the skills, experience and resilience of refugees and asylum seekers are an asset to Wales - that’s why we’re proud to extend the welcome and support their ambitions to thrive in Wales. This is what being a Nation of Sanctuary is all about.

“We want to ensure that these individuals are supported to rebuild their lives and make a full contribution to Welsh society.”

Notes to editors

Welcome Ticket info:

  • The Welcome Ticket is available to refugees and people from Ukraine. For further information about the terms and conditions of the Welcome Ticket scheme, the link is here:
  • To be eligible for a Welcome Ticket, people will need to show evidence of

- A valid passport (Ukrainian refugees only) until processed through the Home Office

- Letter issued by the Home Office

- Biometric British Residence Permit (BRP) marked that someone is a refugee or has HP or Humanitarian Protection

- Anyone else who can present a BRP which does not include those phrases but accompanied by a letter or email which says they have been granted refugee status or Humanitarian protection.

The full list of participating bus operators is here:

Operator Name

Region in Wales

Newport Bus

South East Wales (Monmouthshire, Newport)

South Wales Transport

South Wales (Neath Port Talbort)

Stagecoach South Wales

South East Wales (Cwmbran, Cardiff, Newport, Powys)

Pembrokeshire Passenger Transport

South West Wales (Pembrokeshire)

Jones Login

South West Wales (Carmarthenshire)

Phil Anslow Coaches

South East Wales (Cwmbran, Monmouthshire)

Arriva Buses Wales

North Wales (across all North Wales counties)

Harris Coaches

South Wales (Blackwood)

Trovol Community Transport

South Wales


South East Wales (Caerphilly)

Llew Jones International

North Wales (Conwy, Gwynedd)

Richard Bros

West Wales (Ceredigion)

Henleys Bus Services Ltd

South Wales (Blaenau Gwent)

Mid Wales Travel

Mid Wales (Aberystwyth)

First Cymru

South Wales (Bridgend/Swansea)

M&H Coaches

North Wales (Denbighshire)

Arriva Midlands

North East Wales (Wrexham/Oswestry)

P&O Lloyd

North East Wales (Denbighshire/Flintshire)


North East Wales (Wrexham)


North East Wales (Denbighshire/Flintshire)

Lloyds Coaches

North/Mid Wales (Ceredigion/Gwynedd/Powys)

Cardiff Bus

South Wales (Cardiff)

Cwm Taf Valley Coaches

South East Wales (Carmarthenshire)

Edwards Bros

South East Wales (Carmarthenshire)

Sarah Bell Minibuses

South East Wales (Carmarthenshire)

Gwynfor Coaches

North West Wales (Anglesey/Gwynedd)

O.R.Jones a’i Feibion

North West Wales (Anglesey)

Lewis Y Llan

North West Wales (Anglesey)

Dansa Ltd

South East Wales (Neath Port Talbot/Swansea)

Goodsir Coaches Daughters & Son

North West Wales (Anglesey)

Morris Travel Ltd

South East Wales (Carmarthenshire)

Celtic Travel

Mid Wales (Powys)

Adventure Travel Ltd

South Wales (Cardiff)

Owen’s of Oswestry Coaches Ltd

Mid Wales (Powys)

S.P. Cars

Mid Wales (Powys)

Sargeants Brothers Ltd

Mid Wales (Powys)

Tanat Valley Coaches

Mid Wales (Powys)

Select Local Bus

South Wales (Neath Port Talbot)

Cadw information

  • Visitors to Cadw sites that are refugees, asylum seekers or people from Ukraine will need to show their Home Office documentation which could include:

- A Biometric Residence Permit (BRP) stating refugee or humanitarian protection status, which may include the words Ukraine or Afghan/Afghanistan

- An asylum registration card

- A Ukraine scheme visa or a Ukrainian passport

- A Home Office letter or email which states the visitor has been granted some form of Leave to Enter or Remain or is awaiting the outcome of their asylum application.

Free entry to charging Cadw sites is available to qualifying Wales and UK residents via the long standing Cadw self-led visits offer, which supports learners, people with complex needs and people who support their local communities through time giving.

Cadw also provides free entry for disabled people and their companions and discounted entry for children, students, members of the armed forces, veterans and older people.